The Microbiome Group
The Microbiome Group
Policies
AI use policy
This policy sets out clearly how we use AI tools across our work, including the boundaries we have in place to protect our clients, maintain high clinical standards and communicate accurately. Our social media profiles remain a space free from AI-generated photos and videos.
Published March 2026
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Subscribe to our newsletter for a resource for practitioners considering a policy on their own AI use.
Equal opportunities
The Microbiome Group practitioners and our clients represent a diversity of identities and characteristics. We have a deep respect for – and celebrate – human diversity, alongside the ecological diversity of the human microbiome. This includes having a personal commitment to antiracism, addressing our own internalised ableism and ageism, as well as an appreciation of neurodiversity and all LGBTQIA+ identities.
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In the provision of services, our practitioners will treat all clients fairly and without prejudice and will not discriminate against any group or individual.
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We have an expectation that our clients will not harass, discriminate against or intimidate our Associates, and will treat them fairly and with respect.
Last reviewed March 2026
Booking policy
Our booking policy requires more than 48 hours' notice to cancel or reschedule an appointment to avoid paying the full fee.
To secure your booking, invoices must be paid within 30 days, or at least 48 hours before your appointment if that is sooner.
Social media policy
All clients and others are welcome to follow our professional social media profiles. In order to respect your online privacy we don't identify you as a client in comments and we do not accept Friend requests from past or current clients.
Last reviewed March 2026
Please click here to read the full policy.
Child and vulnerable adult policy
All children under 18 and vulnerable adults require consent signed by their parent or carer. Records are retained for up to 7 years following their 18th birthday, in keeping with our insurance requirements, Privacy Policy and code of ethics in practice.
Last reviewed March 2026
Privacy policy
The Microbiome Group takes the security and privacy of your personal information and data seriously. We adhere to all laws and procedures relating to the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018 (equivalent to HIPPA), and will only use your personal data to provide you with the specific service or services you explicitly agree to.
We are registered with the UK Information Commissioner’s Office (ICO) as part of this commitment. You will be asked for your consent for us to process your data, when you book an appointment or subscribe to our email lists.
Last reviewed March 2026
Please click here to read our full policy.